Privacy Policy

1. What data we collect

• Contact and lead data: name, email address, phone number, and any message you provide in lead/contact submissions.
• Trip-planning data: information you enter to search, plan, or request route/trip details (for example, preferred dates, origin/destination, and preferences).
• Technical data: IP address, device and browser information, pages visited, and approximate location derived from IP.
• Cookies and similar technologies: data collected to operate the site and understand usage, if enabled via cookie mechanisms.

2. How we use personal data

• To provide and improve trip-planning features and website functionality.
• To process and respond to lead/contact requests and communicate with you.
• To analyze site usage and performance (including for analytics and security).
• To manage subscriptions/notifications if you choose to receive them.
• To comply with legal obligations and enforce our rights.

3. Legal basis for processing

We process personal data in accordance with the Law of Ukraine on Personal Data Protection (including requirements to inform users and define lawful grounds for processing). Source: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

Where applicable, we may also rely on your consent, the necessity to provide requested services, and/or legitimate interests that do not override your rights.

4. Cookies

We may use cookies and similar technologies to make the site work properly, remember preferences, and collect usage information. You can control cookies through your browser settings and any cookie controls available on the site.

5. Sharing personal data

We do not sell your personal data. We may share personal data with service providers (for example, hosting, analytics, and communication tools) to operate the website and deliver requested trip-planning or lead handling services. These providers are contractually required to protect personal data and use it only for the purposes we specify.

6. Storage and retention

We keep personal data only for as long as needed for the purposes described in this policy, including to comply with legal requirements, resolve disputes, and enforce agreements.

7. Your rights

• Access to your personal data and information about its processing.
• Correction of inaccurate or incomplete data.
• Deletion or limitation of processing in the cases provided by law.
• Objection to processing on grounds related to your particular situation.
• Withdrawal of consent, where processing is based on consent.
• Submitting a request regarding your rights and receiving a response within the timeframes required by Ukrainian law.

For complaint/dispute handling, you may contact us directly and, where applicable for distance interactions, use the e-customer portal process to address consumer disputes. Source: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 39.

8. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: